Refind
Smart digital access management for an innovative player in the rental market
About the customer
Refind is an innovative rental platform focused on providing sustainable and modern housing solutions. The company is determined to transform the housing market by providing efficient, technology-driven solutions for both tenants and landlords.
About the project
Refind was looking for a solution that would both modernize access to its apartments and improve communication with tenants. With the number of keys that needed to be managed for apartments, using physical keys had become impractical. And traditional communication via email, especially in urgent matters such as breakdowns or lift updates, was challenging.
The solution
To enhance convenience and efficiency for both tenants and the company itself, Refind installed iLOQ’s smart-locking solution. With iLOQ’s solution, the power needed to recognize access rights and open locks comes from a smartphone. This eliminates the need for both batteries and physical keys.
To improve access management and the flow of information with tenants, all the functions of iLOQ’s smart-locking solution have been integrated with the GuestCompass’ digital platform. GuestCompass’ software solutions for digital communication and access management include a customized app. Using the app as a communication channel, tenants can, for example, quickly submit repair requests and receive newsletters or other important updates. This gets rid of lengthy e-mails and makes the process faster and more flexible, contributing to a better online tenant experience.
How everyday life at Refind became more cost efficient and the tenant experience was enhanced
Reduced lifecycle costs
iLOQ’s solution is completely keyless, wireless and requires no batteries. This minimizes access management administration and eliminates the need to purchase batteries and the maintenance time and cost of replacing them.
Maximized security
Access rights are sent to the app running on the tenant’s smartphone. They can be updated and cancelled remotely and in real time. This eliminates security issues related to lost, stolen or unreturned keys and ensures property managers know at all times who has access to where and when.
Smarter and more sustainable living
Refind is always focused on sustainable living and improving the customer experience. The digital approach not only meets the needs of the modern tenant but also helps reduce the carbon footprint by eliminating physical keys and providing paperless communication.
Enhanced online tenant experience
The collaboration between iLOQ and GuestCompass provides Refind with an efficient, user-friendly and sustainable solution for both access management and communication. Tenants have quick and easy access using their smartphones and are immediately informed of important issues through the app.
“By using iLOQ and GuestCompass, Refind can now not only provide digital access, but also implement an efficient, sustainable way of communicating with tenants.”
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