Accessibility statement

At iLOQ, we are committed to ensuring that our services and products are accessible to everyone, including individuals with disabilities. This accessibility statement outlines the measures we have taken and continue to take to enhance accessibility across our platforms.

iLOQ App

This section applies to iLOQ's mobile application iLOQ App. iLOQ is committed to making its mobile application accessible in accordance with national legislation transposing Directive (EU) 2016/2102 of the European Parliament and of the Council. We also design our mobile application to meet or exceed the Section 508 standards, which are the technical requirements that ensure we comply with federal Section 508 law. In addition, we regularly conduct accessibility evaluations in connection with each new app release.

General accessibility features

• VoiceOver (iOS) / TalkBack (Android): Our app is compatible with screen readers, allowing visually impaired users to navigate and interact with the app.
• Text size adjustment: Users can adjust text size within the app to improve readability.
• Contrast and color options: We offer high-contrast themes and customizable color settings to assist users with visual impairments.
• Keyboard navigation (iOS): The app supports keyboard navigation for users who prefer or require this method.
• Orientation and theme: Our app supports both portrait and landscape orientations and usage in bright and dark mode.
• Speech to text: The app supports platform‑specific speech‑to‑text functionality in most text fields. Some text field types are restricted by the platform.

Compliance status

The iLOQ App mobile application is partially compliant with AA level accessibility criteria (WCAG 2.1) due to the non-compliances listed below.

Non-accessible content (Android)

• We use platform specific tools in our app and with these tools we have identified the following accessibility issues:
  • Inconsistency with heading elements when entering different menus using the screen reader (WCAG 1.3.2).
  • The screen reader does not read elements in logical order when using the application in landscape mode (WCAG 1.3.2).
• Insufficient text color contrast ratio in lock opening error screens (WCAG 1.4.3).
• External keyboards are not supported on Android (WCAG 2.1.1).
• The menu cannot be closed with the screen reader (WCAG 2.4.3).
• “Your phone key always works...” announcement is read twice (WCAG 2.4.3).
• Some elements are not marked as interactive (WCAG 3.2.4).

Non-accessible content (iOS)

• Text size does not follow the size settings in Instructions (WCAG 1.4.4).
• Scrolling problems in the Profile view when using a keyboard (WCAG 2.1.1).
• The screen reader does not focus on headings in pop-up windows (WCAG 2.4.6).

Updates and improvements

We regularly update our app to address accessibility concerns and incorporate new features.

Feedback and contact information

iLOQ is committed to improving the accessibility of our services. We constantly perform development work to enhance the accessibility of our web services and mobile apps. You can give us feedback on any accessibility-related deficiencies via the feedback form.

Alternative services

If you are not able to conduct your business with the service, or if the material you are looking for is not available in accessible form, please contact iLOQ customer service via email at appfeedback@iloq.com.

USA: Use of the telecommunications relay service

Telecommunications Relay Services (TRS) allow persons who are deaf, hard of hearing, deafblind, or have speech disabilities to communicate by telephone in a manner that is functionally equivalent to telephone services used by persons without such disabilities.

List of TRS services (FCC.gov)

Implementation procedure

If you notice any accessibility-related issues in the mobile application or web services, send feedback first to iLOQ.

If you are not satisfied with the answer or do not receive an answer from us within two weeks, you may file a complaint . The website has detailed instructions on how to file a complaint and how the issue will be handled.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
PL 320
00059 TRAFICOM
www.webaccessibility.fi
saavutettavuus(at)traficom.fi
Telephone switchboard: 029 534 5000